Questions before opening a ticket.
Can I browse reports without an account?
Yes. Public summaries are visible in the catalog. Full reports require account access or an active subscription.
Can a free user open one full report?
Yes. The planned free account flow grants one full report unlock. The unlock stays attached to the account.
Can I download reports as PDF?
Yes. PDF download is planned for full reports after the access check passes.
Can I save repositories?
Yes. Authenticated users will be able to save repositories and return to them from the user dashboard.
Can billing be managed through Stripe?
Yes. Checkout and subscription management are handled through Stripe. The platform stores local subscription state for access checks.
Can support see my password?
No. Passwords must be stored as hashes. Support should only see account metadata needed to solve the ticket.